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Technical Support Services                                       

Our telephone technical support services help you troubleshoot, maintain and enhance the efficiency and uptime of your SAP solution. Insight helps you deliver:

. Simplified, streamlined support - helping administrators and users alike to resolve problems quickly and efficiently.
   
. An improved user experience – with increased uptime, fast problem solving, improved user understanding and system availability Increased system efficiency – helping to reduce support overheads.
   
. A complete portfolio of support expertise – helping you to fill any resourcing gaps and skill constraints.


With Insight supporting your SAP application you can expect:

Significantly Lower Support Costs: 

Despite employing highly skilled consultants to man our support desk, Insight are still saving our customers some 40% on their support costs.

We do this by offering a unique onshore/offshore service and support model - without compromising quality.

All our staff have at least 3 years experience in an SAP consulting environment and are never assigned to your account without having spent a number of days really understanding your system, your business culture and your infrastructure.

Insight also embraces the use of low cost, reliable technology including skype, webex and online conferencing to keep costs down.

What’s more, we are passionate about streamlining our own internal processes and we cut all unnecessary costs and overheads from our business - and ensure that these savings are reflected in our service charges.

One Service – One Contract: 

We combine all your support needs into one, easy to understand, transparent contract so you know exactly how much you are paying for your support.

There are no hidden fees, no ‘administration charges’, no top-up costs and absolutely no unnecessary optional extras. Just a sound, straightforward agreement that covers what you need, when you need it.

An Absolute Focus on Quality: 

Your calls are always answered by experienced SAP consultants who are familiar with your system setup. We will never employ inexperienced graduates - or call centre agents - who do not have a full understanding and appreciation of SAP.

A Single Point of Contact: 

You will speak with the same team of support staff and will know them by name. Moreover, you will always speak with the same owner of a specific problem who will carry the problem to closure.

24/7/365 Emergency Cover: 

All Insight customers are covered by an emergency support offering at all times. No exceptions.

 

SAP Integration Services                                           

When the only economic certainty is one of economic uncertainty, businesses across the UK are asking their IT departments to scale back expenditure in order to help conserve cash. This means that transformational SAP projects are being mothballed, new equipment expenditure is frozen and all service and maintenance costs are being heavily scrutinised for both necessity and value.

In order to circumvent the need to invest in transformational SAP projects at such an uncertain time, a viable and cost effective alternative is to integrate SAP with other systems across your business. This allows you to fulfill three essential business mandates:

. Improved automation of existing business processes – reducing the need for additional headcount
. Significant process efficiencies – allowing for a faster reaction to changing market conditions.
. A realisation of substantial cost savings – make better, more prudent use of your IT budget.


It is rare to find a company where every business process is handled by SAP and, recognising the need for easy integration, SAP provides a range of solutions within its NetWeaver suite. Insight ’s integration team offers services that cover SAP’s PI (Process Integrator – previously known as XI), BAPI and ABAP toolsets to write custom interfaces to external systems. We also have a dedicated team of Web-Dynpro developers who can connect your SAP system with external business applications to provide you with an Enterprise SOA based composite business process platform.

There are countless ways in which you can integrate your SAP application. Just a few examples of SAP integration projects include:

. Third-party CRM systems (Siebel, Epiphany (Infor CRM), Pivotal etc)
   
. Mid-tier accounting systems typically found at subsidiary level (MS Dynamics GP, Infor SunSystems and Sage Enterprise).
   
. Inhouse legacy, bespoke and custom applications.
   
. “SAP to SAP” integration projects including SAP R3/ERP with SAP Business All-in-One and SAP Business One throughout your business ecosystem.


The benefits of integrating SAP with your in-house systems are very significant you can expect the following a typical integration project:

. A significant reduction in data handling and processing requirements.
   
. Bi-directional information sharing leading to much improved data accuracy and consistency.
   
. Faster, integrated reporting and analysis. Improved ability to share real-time business information across the extended enterprise.
   
. Faster delivery of essential group financial information.
   
.

Better defined global business processes - enabling the adoption of a set of corporate standards.

 

 

 

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